Terms and Conditions

Welcome to DropTaxi Services. These Terms & Conditions (“Terms”) govern your use of our website silvertaxi.in (“Website”) and the ride-booking services offered through it (“Service”). By using the Website or the Service, you agree to these Terms.

1. Definitions

• User / Passenger / You: The person using the Website or Service to book rides.
• Driver / Service Provider: Independent drivers or taxi operators who provide rides.
• Booking: A request made via the Website for a ride.
• Fare: The amount you pay for a ride, as calculated by the website or the driver.
• Cancellation Fee: A charge if you cancel a booking under certain conditions.
• Account: Your user account on DropTaxi Services (if applicable).

2. Nature of the Service

• DropTaxi acts as a platform / intermediary connecting users to independent drivers. We do not own vehicles. This is similar to other taxi-service platforms.
• The contract for the ride is between you and the driver / service provider; we do not become a party to that contract.
• Availability of drivers depends on location, time, and driver supply.

3. Booking and Payment

• When you make a booking, you will receive details of the driver, including name, vehicle, and estimated fare.
• Fares are calculated based on various factors: distance, time, traffic, tolls, waiting time, etc.
• We may charge a booking fee, cancellation fee, or additional surcharges — which will be clearly communicated at the time of booking.

4. Cancellation and Refunds

• You may cancel a booking within a specified grace period. After that, a cancellation fee may apply.
• If a driver cancels or cannot complete the ride, you may be eligible for a refund or partial refund (as per our cancellation policy).
• Refunds will be processed according to our refund guidelines, and the time taken will depend on the payment method.

5. Conduct and Safety

• You must behave respectfully and safely. Abusive, violent, or illegal behavior may lead to cancellation or account suspension.
• Drivers have the right to refuse service if they believe the passenger is intoxicated, abusive, or poses a risk.
• You are responsible for ensuring your pickup and drop-off points are safe and legal locations for pickup and drop.

6. Liability and Disclaimers

• DropTaxi provides the platform “as is”, without warranties of availability, accuracy, or performance.
• We are not liable for any accidents, loss, or damage caused during the ride — that is a matter between you and the driver.
• We are also not responsible for route decisions made by drivers, or any delays due to traffic or other external factors.

7. Payments and Taxes

• All payments are processed securely via our chosen payment providers.
• You are responsible for any applicable taxes, tolls, or parking fees, unless otherwise stated.

8. Intellectual Property

• All content on the Website (text, images, logos) belongs to DropTaxi or its licensors.
• You are granted a limited, non-exclusive, revocable license to use the Website for booking rides.

9. Privacy and Data Protection

• We collect personal data (such as name, phone, email, location) to enable the Service.
• We may share data with drivers and third-party service providers as necessary to fulfill bookings.
• Your data use is also governed by our Privacy Policy, which you should read carefully.

10. Termination / Suspension

• We may suspend or terminate your access to the Service if you violate these Terms.
• You may also terminate your account at any time by contacting us (if you have a registered account).

11. Force Majeure

• We are not responsible for failures or delays due to causes beyond our control (e.g., natural disasters, strikes, telecommunications failures).

12. Governing Law and Dispute Resolution

• These Terms will be governed by the laws of TamilNadu.
• Any disputes arising from or related to these Terms or our Service will be resolved in the courts.
• (Optional) We may also have a dispute-resolution or customer-complaint policy — mention how users can complain.

13. Changes to Terms

• We may update these Terms from time to time.
• When we make changes, we will notify you (via email, website) and the updated Terms will take effect from the date mentioned.
• Continued use after the changes means you accept the new Terms.

14. Contact Information

If you have any questions about these Terms, you can contact us at:

DropTaxi ServicesEmail: droptaxiservices25@gmail.comAddress: Drop Taxi Tamil Nadu, Chennai International Airport, Store No.15, SHA of Domestic Departure Chennai Domestic Departure, Chennai, Tamil Nadu 600016Phone: 9677037717